Privacy Policy

Last updated: June 2025

Who We Are

Alicante Pest Control is operated by Biopest Control De Plagas SLU, a registered pest control company with CIF B72454333. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.

Data Controller

Company Name: Biopest Control De Plagas SLU
CIF: B72454333
Contact Email: info@alicantepestcontrol.com
Phone: +34 625 723 331

What Data We Collect

We collect personal information through our website contact forms and quote request services. This includes:

  • Full Name
  • Phone Number
  • Email Address
  • Service details (pest control service selected)
  • Message or description of your pest problem

This information is collected voluntarily when you submit our contact or quote request form.

How We Use Your Data

We use your personal information solely to:

  • Respond to your inquiry about our pest control services
  • Provide a free quote or assessment
  • Schedule pest control appointments
  • Send service updates and follow-up communications
  • Improve our customer service

We do not sell, rent, or share your personal data with third parties except where required by law or to provide the service you requested (such as sharing your location with our field technicians).

Data Retention

We retain your personal information for up to 3 years following our last contact with you, unless:

  • You request deletion sooner
  • Applicable law requires longer retention
  • We have an ongoing service relationship

Your GDPR Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Objection: Object to specific processing

To exercise any of these rights, contact us at info@alicantepestcontrol.com with your request.

Cookies

Our website uses cookies to improve your experience. We use localStorage to store your cookie preference (key: apc_cookie_pref) so we remember whether you accepted or declined cookies. This information is stored on your device only and is not shared with third parties.

You can manage or delete cookies through your browser settings at any time.

Website Security

We are committed to protecting your data during transmission. Our website uses industry-standard security measures including SSL/TLS encryption. However, no internet transmission is 100% secure. We encourage you to report any security concerns immediately.

Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, Google Maps). We are not responsible for the privacy practices of external sites. Please review their privacy policies before submitting personal information.

Contact for Privacy Requests

For any privacy-related questions, data requests, or to exercise your GDPR rights, please contact:

Email: info@alicantepestcontrol.com
Phone: +34 625 723 331

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date above indicates when this policy was last revised. Continued use of our website constitutes acceptance of any updated policy.

Legal Compliance

This Privacy Policy complies with:

  • General Data Protection Regulation (GDPR) 2016/679
  • Spanish Organic Law on Data Protection (LOPDGDD 3/2018)
  • ePrivacy Directive requirements for cookies